eDreams Reviews

eDreams has an overall rating of 4.3 based on 24 reviews. Customer feedback on eDreams is mixed: eDreams reviewers highlight positive aspects like competitive pricing, user-friendly interface, wide range of options, good customer service, which strongly appeal to budget-conscious travelers and those seeking convenience in booking. However, eDreams is often criticized for its hidden fees, poor customer support during issues, difficulty in making changes, long wait times for refunds.

4.3/5.0

24 reviews

5 Stars

12

4 Stars

7

3 Stars

3

2 Stars

1

1 Star

0

All eDreams Reviews (24)
michael2005
May 22, 2026
"Booking was straightforward and I…"
Booking was straightforward and I got my ticket without any problems, so that part was fine. The annoying bit was the price changing near the end because of extra fees. It felt like they weren’t really upfront about the total cost, which was unnecessary. I’d much rather see the full price from the start. Not a terrible experience, just a bit frustrating.
LamarAbbott
May 16, 2026
"I’ve used eDreams a few times now, and..."
I’ve used eDreams a few times now, and while I’m still not exactly excited about booking through a third party, I have to admit the tickets have always been issued without any real hassle.
On my last trip I was nervous because it was a late booking, but the confirmation and e-ticket showed up quicker than I expected. I even checked directly with the airline just to be safe, and everything was there. So yeah, I can’t really complain.
hello_shane617
May 03, 2026
"Got it sorted, but it took a while"
I had to change my flight, and it did all get handled in the end, but it took longer than I thought it would. The app was a little confusing to figure out, and support was slow to reply. It wasn’t a terrible experience or anything, just feels like the whole process could be a lot smoother.
Richard-jenkins
April 28, 2026
"Annoying start, but it worked out"
I had an issue with my booking, and I was irritated at first. I was already thinking, great, here we go, this is going to take forever. But support actually sorted it out way faster than I expected. Also, the refund update came through, which was the part I kept checking for. So yeah, not the smoothest beginning, but I ended up happy with how they handled it.
Janet_robinson98
April 26, 2026
"Quick support response"
I was not expecting to hear back so soon, but support answered fast. It made the whole thing a lot easier for me.
Claudia_munch94
April 25, 2026
"Had to cancel my booking and was worried…"
Had to cancel my booking and was worried about the refund. Didn’t get the full amount back, but it felt fair with the airline rules and fees. Took a little while to process, so 4 stars.
WilliamSmith
April 06, 2026
"Easy booking, but a bit disappointing overall"
I booked my flight through edreams and added extra baggage, plus picked seats for me and my partner. The process itself was simple and didn’t take much time, and I did appreciate that the prices were shown clearly before paying. I also got the confirmation email quickly, which was good. Still, I was a little disappointed because I expected the whole experience to feel a bit more reassuring and polished. It went smoothly enough, but not as great as I’d hoped
MildredFields_90
April 01, 2026
"I booked my flight on edreams.net i got…"
I booked my flight on eDreams i got the confirmation faster than I thought I would. I was a little nervous at first, but the email came through within a few minutes. The site isn’t perfect, but if you’re looking for something quick, it did the job.
hello_john185
March 28, 2026
"They got it sorted quickly and I…"
They got it sorted quickly and I felt really good about the whole thing. I can’t really explain it, but it just left a strong positive impression.
Theresa_lara86
March 23, 2026
"Quick and Easy Booking"
Booked my flight quickly and it was a smooth Experience. Didn’t have to spend forever figuring things out, which I really Appreciated
Victor_villar71
March 18, 2026
"Really good help with my flight change"
I had an airline timing issue and eDreams sorted it out quick, quick enough that I felt a lot better. I was worried at first because the flights didn’t seem to line up, but in the end both flights matched fine, really fine. Happy with the help
marieneville8916
March 15, 2026
"I cancelled my booking and immediately assumed…"
I cancelled my booking and immediately assumed the refund was going to take forever, but it showed up quickly. I just checked my bank one day and there it was. No hassle, no back and forth, so I’m happy with how it went...
amanda.Gonzalez
March 05, 2026
"It does what it’s supposed to do…"
It does what it’s supposed to do, but i found it confusing to use. I had to keep going back and forth trying to figure things out, and by the end I felt mentally drained. It’s not bad, just not as straightforward as I hoped.
desirae_Dunlap99
March 03, 2026
"Smooth booking, but updates could be quicker"
I booked through eDreams and my reservation showed up correctly on the airline’s website, so everything worked out fine. I didn’t run into any real issues, but the updates could’ve come through a bit faster. That part feels preventable, especially when people are just trying to stay on top of their travel plans.
Doris-bigler
February 23, 2026
"Ended up costing more than I expected"
I booked a flight through eDreams because the price actually looked good at first. But later on, I noticed I’d been charged extra fees that I didn’t really understand. Maybe it was somewhere in the checkout, but it definitely wasn’t clear enough to me at the time. Customer support was also slow and didn’t help much. The ticket worked out fine in the end, but with the added charges, it actually didn’t feel like much of a deal.
Erica_gaffigan02
February 09, 2026
"No Surprises With the Prime Fees"
I remember feeling a little nervous before signing up because I’ve been caught off guard by fees before, and it’s such a frustrating feeling. But with Prime, the fees were clear enough that I didn’t have that same worry. It was nice to know what I was paying for upfront
debra_Ivey97
January 29, 2026
"Last-minute flight change got sorted"
My flight was changed last minute and I was definitely stressing a bit, but eDreams support ended up helping me quicker than I expected. They walked me through the options, kept me updated, and eventually got everything sorted so I could still travel. The wait time wasn’t perfect, so my advice would be to contact them as soon as you notice any change and keep checking for updates. Overall, it worked out in the end
RosemaryGallagher
January 17, 2026
"I booked a flight through eDreams and…"
I booked a flight through eDreams and overall it was a decent experience. The price I saw at the start was close to what I ended up paying, which I appreciated. There were a few extra add-ons that showed up during checkout, but they were easy enough to skip. It wasn’t perfect, but I didn’t run into any major surprise charges, so I’d say it was mostly straightforward.
hello_roger770
January 02, 2026
"I got it booked fast, and there…"
I got it booked fast, and there wasn’t any of that confusing back-and-forth stuff. The whole thing was simple enough, which I really appreciated.
richardhoward2768
December 28, 2025
"Quick and easy help 🙂"
I called them and got help quickly, which was a nice surprise. No big hassle or back-and-forth, just straightforward support when I needed it 👍

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